**1. Support channels**
- **Email Support:** You can get technical support and service advice at [tianming@hkappstudios.com].

**2. Feedback**
We welcome user feedback to improve our services.

**3. Response Time**
We endeavor to respond to all support requests within 48 hours on business days, please be patient.

**4. Limitations**
- **Scope of Support:** Support is limited to issues directly related to application functionality.
- **Exclusions:** We do not provide medical advice or emergency support.

**5. User Responsibilities** 
- **Accurate Information:** It is the user's responsibility to provide accurate contact information so that we can respond to support requests in a timely manner.
- **Compliance with Terms:** Users are expected to comply with our Terms of Use and Privacy Policy when seeking support.

**6. Privacy and Data Security**
We are committed to protecting your privacy. All support requests and feedback will be handled in accordance with our Privacy Policy.

**7. Contact Us**
For any support related queries, please contact us at [tianming@hkappstudios.com]